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FREQUENTLY ASKED QUESTIONS

If you have questions about the services I offer, you might just find the answer here. Couldn’t find your answer? Email me at amanda@pinktoadstudio.com and I’d be happy to answer any question!

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I've booked a call with you, what happens now?

Yayy! I can’t wait to talk with you! Here’s some info:

  1. Our call will be on Zoom. I’ll send you link before the call.
  2. We’ll chat about your business and what you want from a website. If you’re looking at Web Design Packages, we’ll review each one and pick the one that fits you best. If you’re looking for a Website Do-over, we’ll look at your site together to see what’s working and what needs work.
  3. After our call, I’ll put together a quote, and a plan that includes information I’ll need from you – pictures, words and a suggested start date..
  4. Once I receive the signed quote and a 50% deposit for what you’ve chosen, I’ll add you to my production calendar and we’ll set up times to review the progress of your project.

I can’t wait to learn all about your business!

If you create my website, is it really mine?

Absolutely! All of my web design packages include helping you register YOUR domain name and to set up hosting if you’re not joining one of my plans. It all goes under your name and you get to control it. Once the website is complete, you’re free to move it anywhere you’d like – or to make changes! It truly is YOUR website.

Why do you charge more than other web design services?

I work hard to make sure my services are top-notch and I’m confident that what you get will be worth every penny.

At Pink Toad Studio, I take the time to learn about you and your business so we can figure out how best to help you. Each client gets my individual attention while we craft a plan just for you.

I also spend A LOT of time honing my skills and keeping up with the ever-changing world of web design and development.  The more I learn, the better I can help your business shine online.

Yes, my premium services can cost more than other web designers but I believe I deliver more, too.

Do you offer a payment plan?

All of my Web Design Packages come with a 3-payment option. ½ to get on the schedule, 1/4 on completion and ¼ on launch.

What if I can't afford to hire anyone?

With my Web Design Packages, you know exactly what your costs will be. No surprises. 

Booking a free, no-obligation call with me might help you figure out where you’re at and what your next steps might be.

Right now might not be the right time for your small business website but I’ll be here when you’re ready.

How long does it take to launch a website?

Here are my target delivery times for the 4 Web Design Packages I offer:

Starter – 2 weeks

Essentials – 2 weeks

Super – 3 to 4 weeks

Ultra – 4 to 6 weeks

I want more. How else can you help me?

Wow! That’s excellent! Thank you.

If I create a WordPress website for you, I’d be happy to continue looking after it! I offer 3 levels of Website Maintenance. Each has a monthly fee and offer hosting, updates, backups and more.

Need anything else? If I don’t offer it, I can help you find someone who can. Let’s talk!

I should be able to create my own website, shouldn't I?

Small business owners have A LOT to do. What nobody tell syou is, you don’t have to do it all by yourself. Everybody has their strengths but we all have our “not so strong” points. If technology and design are part of your strengths, I can help! Then you can get back to doing what you do best.

Do I have to pay extra every time I wan't to make a little change to my website?

No! Each of our Web Design packages include at least 2 hours of training time. I show you around “behind the scenes” so you’ll be comfortable making the little changes on your own. I even provide a video of the tour that you can refer back to.

What if I change my mind about my website?

I get that things change. I’ll do my best to make changes easy for you.

If you want to do more with your website – or less – let’s talk. I can make things work either way. In the end, I just want you to be happy and have an awesome website for your small business.

If you want to cancel completely, I’ll give you a 100% refund if I haven’t started working on your website. No questions asked. If the work has started, I’ll stop immediately and bill you only for the work that was completed. That work will be handed over to you when payment is made and you can do with it as you please.